Managed Support
MLN is a fully managed services provider with hands-on support, monitoring, communications, and a single point of accountability and billing.
Fully managed services for day-to-day operations
We manage networks, devices, updates, and service providers so your team can focus on operations instead of troubleshooting vendors and outages. MLN owns coordination and execution so you always know who is accountable.
- Remote support and troubleshooting
- Device patching and update management
- Network administration and change management
- Monitoring, alerting, and service coordination
Business communications support (VoIP, auto attendants, fax)
MLN supports business phone systems and communications workflows, including VoIP phones, auto attendants, and support handoffs for fax machines and legacy fax workflows.
- VoIP phone setup and ongoing support
- Auto attendant configuration and call flow updates
- Fax support handoff and connectivity coordination
- User provisioning and service changes
Managed rollout and vendor coordination
We can configure, ship, coordinate, and manage field installation with engineers, then complete validation and handoff. MLN stays accountable from planning through support as the single owner of execution.
Single-point accountability and billing
MLN can consolidate managed services, communications support, provider coordination, and connectivity services (where applicable) into one accountable partner and one bill. Your team does not have to chase multiple vendors to get answers or resolve issues.
Monthly support options
Choose recurring support plans for ongoing management, monitoring, response coverage, and continuous improvement.